Unhappy with your new Stash? That's a bummer but we understand. Please read our Return Policy before creating your own return and if your skein is eligible, click the link at the bottom of this page to start your return.
If you need to make a return, you must do so within 30 days of purchase for store credit/refund. The item must be unused, and in its original state. Any skeins which have been cut are excluded from being returned.
Returned goods must be in saleable condition, in original packaging and unaltered in any way.
Once I have received your skein back in house and if it is accepted, you will be given store credit or a refund for the cost of the skein minus shipping cost incurred (to and back from you) minus a restocking fee of 10% (e.g. let's say you paid $38.54, $35 for the skein & $3.54 in shipping to you, then we fronted another $3.54 for the return, so you will receive $27.96 back which includes the 10% fee). If your returned skein is not in saleable condition, I will contact you back to discuss our next step.
If you have any questions, please contact me first and I will get back to you quickly to help you resolve your issue.
If you are ready to proceed, create your own return by using the link below: