Unhappy with your new Stash? That's a bummer but we understand. Please read our Return Policy before creating your own return and if your skein is eligible, click the link at the bottom of this page to start your return.
If you need to make a return, you must do so within 30 days of purchase for store credit/refund. The item must be unused, and in its original state. Any skeins which have been cut are excluded from being returned.
Returned goods must be in saleable condition, in original packaging and unaltered in any way.
Once I have received your skein back in house and if it is accepted, we will initiate your refund. We cannot refund the shipping cost and so you will receive the full skein cost minus shipping to you and back to us.
If your skein is not in saleable condition (you have wound it or knit from it), we cannot resell it and so your refund will be discounted by 50%. For example, $35 minus your shipping cost, let's use $7 ($3.50 each way), we have $28 then minus the 'unsellable' fee, you will receive $14.
If you have any questions, please contact me first and I will get back to you quickly to help you resolve your issue.
If you are ready to proceed, create your own return by using the link below: