If you’re not quite sure which size is right for you, refer to our size guides. They are found within the wording of each kit listing. If you have questions, please reach out via email to ask!

We completely get it, we change our minds too! As long as your order has not shipped, we can cancel and refund 100%.

Need to return a purchase? We get that, too, but here are our guidelines:

If you need to make a return, you must do so within 30 days of purchase for store credit/refund. The item must be unused, and in its original state. Any skeins which have been cut are excluded from being returned.

Returned goods must be in saleable condition, in original packaging and unaltered in any way.

Once I have received your skein back in house and if it is accepted, you will be given store credit or a refund for the cost of the skein minus shipping cost incurred (to and back from you). 

If you would like an exchange, please contact me and we can discuss our next steps. The only conditions under which we cannot make an exchange is if you have knit/cut the skein.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

We ship every weekday! We ship worldwide! Most orders will ship within 4 days of purchase, however, for extremely popular items/sales it can take longer. Also, adding a wind service to your order will incur a delay. 

Once your order has shipped, you will receive an email notification; please allow 24 hours for the package to hit the mailstream. If an order has both ready-to-ship and dye-to-order items, the order will only ship once the dye-to-order items are ready (usually 10-15 days unless otherwise stated in the listing).

International customers: we do NOT collect VAT, duties or any other fee your country may impose on imports. You may be charged customs by your country. Some customers have reported that they have been charged, other let us know they have never had to pay additional customs. Please do not ask us to fraudulently mark a package as "gift" or make any other attempt to bypass custom fees.

Must Stash is not responsible for lost or missing packages. We automatically add tracking to each package but not insurance. If you would like to add this additional service, please contact us prior to shipment and we are happy to do so for you for an additional cost to you.  

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.