Where do you ship?
Everywhere! If you have a post, then our post will hand it over to your post. We have shipped to loads of country including but not limited to: Australia, Bahrain, Canada, Denmark, Finland, Germany, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Singapore, Sweden and the UK.
How long will I wait for a Dye to Order skein?
Dye to Order orders are filled within 6 weeks and usually much sooner.
I placed multiple orders for Ready-to-Ship items will you combine those orders/refund the overage?
Yes. When I see you have placed multiple orders I do my best to combine them and refund any overage paid in excess of $3.
I purchased a Dye-to-Order item and a Ready-to-Ship item in one order? Will they ship together?
Yes, they will be shipped together. If you want your Ready-to-Ship item sooner, please checkout separately.
I got cart jacked! Why doesn't your store have a cart hold/timer?
Shopify actually does have a cart hold built in to it's coding but it only kicks in when you enter the checkout process. The caveat is that if multiple customers place the same skein in their cart it's go to checkout at the same time then it is still a race to the finish. The developers have not found yet found a way to code for a frantic update.
I subscribed to your Newsletter but the information in the News/blog here in the shop is different. Why?
Thank you for subscribing! I usually only email a newsletter when I am offering a large update or a dye to order listing. The News/blog here in the shop is used to fill in the gaps and to offer a little more information about what is going on with the Must Stash. Consider it a bonus nugget for visiting the shop!
I ordered a Must Match or I ordered two 50 gram skeins but received one skein! Why? Plus what is a Companion skein?
My signature put up is two skeins twisted together under one wrapper so if you remove the label and untwist your skein you will find two 50 gram skeins separately tied. A Companion skein is two non-matching 50 gram skeins twisted together whereas a Must Match is two perfectly matching 50 gram skeins twisted together.
Do you offer a wind service?
If you would like a skein wound, please make a note during checkout and we will be happy to wind it up for you!
Do you take custom orders?
Unfortunately I do not have the time to create custom colorways at this time. If you are interested in a colorway that I have in my Look Book, contact me and I will let you know if I have any in backstock or when I expect that to be dyed again.
Where can I buy Must Stash/ Do you take wholesale accounts?
You can only buy Must Stash here in my online shop or through destash on Ravelry. I do not take wholesale accounts at this time. I have not been able to reach the production capacity it would take to fill both my online shop and fulfill LYS orders.